Frequently Asked Questions
When do i place an pre-order?
Pre-Orders can be placed online 24/7. They must be placed by 6pm, 3 days before your desired pick-up time. EX: To pick up Friday 3-6pm order by Tuesday 6pm You can also place an order in-store or by phone with one of our team members.
When will my meals by ready?
Pre-orders are ready Wednesday-Friday depending on date order was placed. Be sure to select which pickup day you would like on your order. Be sure to also choose location and time. To pick up WEDNESDAY- order by Sunday. To pick up THURSDAY order by MONDAY. To pick up FRIDAY order by Friday. Order anytime 24/7 and indicate pickup date in notes. (At least 3 days out)
Can you accommodate my food allergy?
Yes! Please make sure to place any food allergies or preferences in the comment section of your order. If you need to change any of those details please email us at email@example.com when you order. This will give us ample time to plan accordingly.
do you have a walk-in store location?
Yes! We have a cafe that features lunch daily from 10:30AM- 3PM. This is also where you pick up pre-orders. Each day we offer meals in keto as well as clean category. Grab abd Go is hit or miss based on business so pre-ordering is your best bet!
Cafe Location: 3201 Hillcrest Road - Inside Inside the Connie Hudson Senior Center (open to public! Not just for Seniors!) Walk straight in front door and go stright back to glassed in Cafe area! We offer a hot bar as well as a daily menu of made to order burgers, pizzas, chicken wings, and sandwiches.
Hours: Monday - Friday | 10:30AM - 3PM CLOSED WEEKENDS
where is the pick-up location?
The address for pickup orders is above. West Mobile- 3201 Hillcrest Road. Your order will be ready after 1pm on your pickup day and at the time you selected. This is starting 72 hours after your order was placed. Please call 251.208.6212 if you need assistance in locating us. Don't forget to bring a cooler when you pick-up your order!
when can i pick-up my meals?
You can pick up your meals beginning at 1 PM Wednesday-Friday, 3 days after your order is placed. We will keep your order in stock for 2 days after your scheduled pick-up delivery time. For example, Order by Sunday at 8PM to pick up after 3 PM on Wednesday. Or order by Tuesday 8PM to pick up after 3 PM Friday. Orders placed after 8PM are considered part of the next day's orders. So if you order at 9PM on Monday, that is really a Tuesday order.
when will you deliver my meals?
Delivery is available:
Wednesday and Thursday. Don't see your address listed? Send us an email with the address and we will see what we can do to help! firstname.lastname@example.org
Note time & day selection in the special requests sections.
Fees do apply based on zip code. If you do not live within the current boundaries, please do not hesitate to ask and we will be happy to discuss options to accommodate you.
What is the nutrition information for your meals?
Nutrition information can be seen by clicking each meal. You will see the calories, carbs, protein, and fat numbers listed on each item.
How do I heat my food?
General heating instructions, as well as details for specific items, are available HERE.
Do you offer Gift Cards?
Purchase an e-Gift Card for use in-store,at either location, Gift Card can be used for "A La Carte" items and Meal Plan pre-orders! To use your gift card for meals online, just go to the site and choose your meals and phone the order in to one of our team members. You can order gift cards HERE
Gift Cards are NOT eligible to be redeemed in our pre-order or catering stores on this website.
Redemption Questions? Call 251-208-6212
I still have a question!
Please don't hesitate to give us a call at 251-208-6212 or send us an email at email@example.com.
We are happy to serve you in any way possible!